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Contact

Cancellation Policy


If you cancel the trip or want to change a booked trip, you should request it by registered letter to Premium Swiss Travel.
In this case, the travel documents already received must be returned simultaneously and together with the cancellation notice to:


Premium Swiss Travel
C.P.231
CH - 1290 Versoix – Geneva
Switzerland


Application fees
In case of cancellation, modification or assignment of your travel reservation, the amount of CHF 300. - Per person, will be charged as a fee (see also section 4.3).
These fees are not covered by compulsory insurance cancellation fee (see section 11).


Cancellation fees
If you cancel your trip, or if you request any changes and / or change of reservation whatsoever, we must take, in addition to the tax claim preparation (section 4.2), an allowance calculated as a percentage of the due contract price, plus any expenses engaged by Premium Swiss Travel for this trip that would exceed the amount of the provided allowance. These conditions also apply in case of trip modifications.


Cancellation Policy:
up to 30 days before departure: 50% of package price + already incurred expenses exceeding the amount of this package.
29 to 15 days before departure: 75% of package price + already incurred expenses exceeding the amount of this package.
15-0 days: 100% of package price.


Special Conditions for travel with a departure scheduled between December 10th and January 15th:
Cancellations occurring:
1st to November 30th, 50% of package price
from 1 December, 100% of package price


A late arrival to the departure of the aircraft, a no-show at the start of the trip, or presentation of inappropriate travel documents does not entitle to any refund.
In case a client fails to show-up at the flight departure point, 100% of the package price will be retained.
The cancellation insurance and travel insurance is never refundable regardless of the cancellation date.
The receipt of your cancellation notification sent to Premium Swiss Travel prevails in determining the date of cancellation or change. For Saturdays, Sundays and holidays, the subsequent working day shall prevail.


Cancellation insurance
In the case of urgent necessity, the cancellation fee is paid by an insurance cancellation fee, provided that you had concluded this insurance. Benefits are based on the terms of the insurance policy.
If you have not yet concluded cancellation-fee insurance, you must conclude one with Premium Swiss Travel.